Conditions of Sales

Here you will find the general conditions of sale related to the purchase of activities from Backyard Svalbard AS.
If you have any questions, please contact Backyard Svalbard via email or phone (information available at the end of this document).

Registration

Registration for activities must be done in direct contact with us by phone or email.

Payment Terms

For all day tour activities booked online then you will make full payment immediately.

For all day tour activities bookinged via mail or phone you will receive a payment link or invoice.

This must be paid within the payment deadline.

If the payment deadline is not respected, Backyard Svalbard reserves the right to cancel the planned activity.

For all expeditions or multiple-day tours a 30% deposit is required to secure your spot upon booking.

Final payment is due 90 days before departure.

Cancellations

Any cancellation must be made directly to Backyard Svalbard via mail.

Backyard Svalbard cannot be held responsible for the potential loss of funds due to changes in currency exchange rates

or transaction fees that apply in cases of funds being transferred internationally when a payment/booking is refunded.

Cancellation fees:

For day tours:

Until 22 days before the activity: The cancellation fee is 25% of the total activity price

From 21 to 8 days before the activity: The cancellation fee is 50% of the total activity price

From 7 days and under before the activity: The cancellation fee is 100% of the total activity price (no refund)

For expeditions and multiple-day tours:

Until 120 days before departure: Full refund

119-90 days before departure: 25% of the total price

89-60 days before departure: 50% of the total price

59 days or less before departure: No refund

Responsibility

Backyard Svalbard is responsible to implement the activities/program in a secure and safe way.

We reserve the right to modify or cancel the planned route and activity if the original plan cannot be carried out safely.

Customer’s obligations

Our customers are required to familiarize themselves with our conditions of sale before they buy the activity.

Furthermore, the participants are obliged to follow any instructions given by the organizer and their tour guides,

in addition to signing that they have read and understood the terms of participation before the start of the activity.

Customers Responsibilities

The customer is obliged to and responsible for, familiarising themselves with the terms of sale and participation for the particular activity with the operator,

and to convey this information to other participants they have booked on behalf of.

Furthermore, the customer and any other participants is obliged to follow any instructions given by Backyard Svalbard and/or its tour guides.

The customer is also obliged to familiarise themselves with the current rules and regulations for travelling to Norway and Svalbard.

Our customers are responsible for assessing their physical and/or mental shape and ensuring they can take the tour or expedition they are booking.

Customers are under no circumstances allowed to bring private weapons or pyrotechnic devices on any of the trips.

Backyard Svalbard is not liable for accidents and injuries that are beyond its control.

Backyard Svalbard reserves the right to refuse admittance to a trip if the customer is a threat to safety, either for themselves or the other participants and the guide,

or if the customer behaves so that he/she is of nuisance for the other participants.

If the trip is delayed, changed or cancelled because one or more participants do not follow the operator’s instructions,

they can be held financially responsible for any additional costs.

Insurance

Backyard Svalbard has a liability insurance through our insurance company, and we also set the necessary guarantees with the Governor of Svalbard.

This includes expenses in connection with any rescue operations while on a tour led by Backyard Svalbard and our guides.

Customers must have a private travel- and cancellation insurance.

Each customer/participant has a personal responsibility to ensure that such travel insurance has been taken out before participating in the activity.

Program change / unforeseen events

Backyard Svalbard reserves the right to change departure times or cancel trips until the tour starts if there are too few participants.

Likewise, Backyard Svalbard reserves the right to cancel trips until the tour starts due to weather conditions,

force majeure or other events beyond the company’s control and which are an obstacle to safely carrying out the planned activity.

Changes like this will not affect the activity price.

If the weather conditions, third parties or other circumstances cause delays or make it impossible to carry out the event as agreed,

Backyard Svalbard as the activity organizer and our guides as the activity runners cannot be made liable for compensation.

The decision whether it is safe to carry out the program is made by the guide in discussion with the board in Backyard Svalbard.

We will always strive to find alternative solutions within the financial framework, and to make such alternatives available to our customers at any given time.

If travel restrictions given by the Government of Svalbard occur, a full refund will be given to our customers.

Payments/bookings will not be refunded in case of cancelled flights or changes in flight plans to Svalbard.

Contact info:

If you have any questions, please contact:

Backyard Svalbard

PB 101

9171 Longyearbyen

Tel: +47 988 02 283

Email: booking@backyardsvalbard.com

org.nr 924 582 138