Updated 28.01.2021

 

Under emerges general conditions of sale. If questions, contact Backyard Svalbard via email or phone.

 

Booking

Registration for activities must be done in direct contact with us by phone or email.

 

Payment Terms

For activities we will send out an invoice. The invoice must be paid within the payment deadline.

 

Cancellations

Cancellation must be made directly to Backyard Svalbard via mail.

 

Cancellation fees:

-Until 22 days before the activity 25% fee of total price

-From 21 to 8 days before the activity fee equivalent to 50% of total price

-7-0 days before the activity fee equivalent to 100% of total price

 

Responsibility

Backyard Svalbard is responsible that the activities / programs are implemented in a secure and safe way.

 

Customer's obligations

Participants are required to familiarize themselves with conditions of sale before they buy the activity. Furthermore, the participant is obliged to follow any instructions given by the organizer or his tour guides, in addition to signing under that you have read and understood the terms of participation before start.

 

Customers Responsibilities

Customers is responsible for assessing their physical and / or mental shape compared to the tour content. There are under no circumstances allowed to bring private weapons or pyrotechnic devices on the trips. Backyard Svalbard is not liable for accidents and injuries that are beyond its control.

 

Backyard Svalbard reserves the right to refuse admittance to a trip if the customer is a threat to safety, either for themselves or the other participants, or if the customer behaves so that he / she is of nuisance for the other participants. If the trip is delayed, changed or canceled because one or more participants do not follow the operator's instructions, they can be held financially responsible for any additional costs.

 

Insurance

Backyard Svalbard have liability insurance through our insurance company, and we also set the necessary guarantees to the Governor. This includes expenses in connection with any rescue operations. Customer must have a private travel insurance.

 

Program Change / unforeseen events

Backyard Svalbard reserves the right to change departure times or cancel trips until the tour starts by too few participants in relation to the specified number in the brochure or web. Likewise reserves Backyard Svalbard the right to cancel trips until the tour starts due to weather conditions, force majeure or other events beyond the company's control and which are an obstacle to that the activity can be carried out safely. Changes like this will not affect the activity price. If the weather conditions, third parties or other circumstances cause delays or make it impossible to carry out the event as agreed, the organizer can not be made liable for compensation. The decision whether it is safe to carry out the program is made by the guide in companion with co-worker in Backyard Svalbard. We will always strive to find alternative solutions within the financial framework, and available accommodation and activity resources available to the organizer at any given time.

 

If travel restrictions given by the Government occur, a full refund will be given. Contact us if it's the case.

Trips arranged by Backyard Svalbard AS

 

1. Participation in this trip is voluntary and happens at the participant’s own responsibility. Participants understand that our activities will not equal zero risk. The participant is responsible to obtain a valid travel insurance.
2. The participant must follow the instructions given by the guide and attend to further guidance during the whole trip.
3. If the participant has any diseases or a serious health condition that in any way can influence the trip, the participant is obligated to inform the guide.
4. Backyard Svalbard can for safety reasons, for instance changing weather conditions, cancel, alternate or change the route or the program.

 

Contact info:

If questions, please contact:

 

Tel: +47 988 02 283

E-mail: booking@backyardsvalbard.com